Latest Updates

We've enhanced the Shopify settings interface based on merchant feedback, introducing powerful new controls that give you more precise management over your delivery operations. These updates help merchants reduce checkout abandonment with accurate delivery options, improve efficiency with better capacity management, and scale operations with confidence.

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Fulfillment Type Management

Toggle specific delivery options on or off directly from your dashboard. Control whether customers see same-day, next-day, scheduled delivery, or pickup options. Additional settings for each fulfillment type coming soon.

Max Delivery Days Setting

Control how far in advance customers can book deliveries (up to 30 days). This helps manage operational capacity and prevents bookings too far into the future.

Custom Default Package Dimensions

Define your standard package sizes (length, height, width) for more accurate shipping calculations. This leads to better rate quotes, improved carrier matching, and reduced shipping cost surprises.

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Improved Interface

• Dedicated Plan Tab: Review your subscription without cluttering main settings
• Smart Guidance: Clear banners explain feature limitations (like rate cards for non-carrier API merchants)
• Better Visual Design: Enhanced product eligibility badges and cleaner layout

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Under the Hood: Logistics Enhancements

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⚙️ Dispatch

• ‍Split orders from routes: Functionality allows dispatchers to split orders from existing routes for better flexibility in route management and real-time adjustments.‍
• Optimized route visibility: Once orders are optimized into routes, they no longer appear in the "Ready to Dispatch" view, preventing confusion and duplicate assignments.‍
• Provider notifications: Providers can receive automated notifications about new delivery opportunities and updates, improving communication and response times.‍
• Enhanced provider notification controls: Updated provider notification interface with streamlined options and clearer guidance for destination management.‍
• Geographic contract eligibility: Provider contracts, from the merchant portal, support state-level eligibility configuration, including Puerto Rico as a separate geographic entity, enabling more precise provider management across different regions.

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🚚 Fleet

• ‍Driver group name editing: Fleet managers can edit driver group names after creation, providing more flexibility in organizing and managing driver teams.‍
• Import drivers via CSV: Bulk driver onboarding is streamlined with CSV import functionality, allowing fleet managers to add multiple drivers at once rather than creating them individually.‍
• Driver breaks management for route optimization: Route optimization properly handles existing driver breaks, ensuring more accurate scheduling and compliance with driver work regulations. This enhancement improves route planning accuracy when optimizing deliveries.‍
• Delivery window templates bulk upload: Fleet managers can bulk upload delivery window templates via CSV, streamlining the setup process for complex delivery schedules and time slot configurations.

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🤖 AI

• Outbound Agent in merchant portal: Outbound Agent functionality added to the merchant portal, enhancing automated communication capabilities for merchants. Establish ‍proactive customer communication for delivery updates and confirmations.

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🕹️ Control

• ‍Customizable date range filters: Organizations can set preferred date range defaults for their analytics dashboards, providing more personalized analytics views that match their operational rhythms.‍
• Copyable error messages: Error messages throughout the platform are selectable and copyable, making it easier to share request IDs and error details with support for faster issue resolution.‍
• Pickup delayed status triggers: New trigger functionality for handling pickup delays, enabling automated workflows and notifications when pickups are running behind schedule.

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📱 Engage

• ‍WhatsApp notification channel: Customers can receive delivery notifications via WhatsApp, expanding communication options beyond SMS and email to reach customers on their preferred messaging platform.‍
• Enhanced contact data access: Customer care workflows have access to pickup and dropoff email addresses and phone numbers, enabling more comprehensive customer support capabilities.

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🖥️ Platform

• ‍Comprehensive API error documentation: New dedicated error codes documentation at docs.usenash.com/reference/errors provides organized listings of all error types with descriptions, causes, and resolution steps. ‍
• Enhanced DeliveryNow integration: The DeliveryNow integration supports bag count, item count, and weight fields, providing more detailed order information to delivery providers.‍
• CXT barcode support: The CXT integration supports barcode functionality, enabling better package tracking and verification capabilities for customers requiring barcode scanning.‍
• Embedded tracking documentation: New comprehensive documentation for Nash embedding is available at docs.usenash.com, helping developers integrate tracking capabilities into their applications.‍
• User permissions for batch actions: New role-based permissions allow administrators to control which users can perform batch actions, improving security and operational control.‍
• Refund request CSV export: Users can export refund requests as CSV files, streamlining financial reconciliation and reporting processes with downloadable data.‍
• Created via Automation visibility: The automation tag appears for all jobs created through automated processes, whether they originated as jobs or orders, improving transparency in operations.

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Our Dynamic Dispatch tool now evaluates allocation decisions at a deeper level than ever before. These powerful new optimization options give you unprecedented control over how deliveries are assigned and prioritized across your provider network.

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Dispatch with Door-to-Door Velocity

Automatically allocate more jobs to your fastest providers for time-sensitive deliveries. Our system now intelligently prioritizes actual performance over provider estimated arrival times, ensuring the quickest possible deliveries for on-demand use cases.

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Precision Timing for Catering

Optimize catering deliveries with our new "just right" timing algorithm that rewards providers who arrive neither too early nor too late with more job allocations. Perfect for when timing is critical and food needs to arrive exactly when expected.

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Customizable Priority Balance

Configure the relative importance of ETA adherence versus delivery velocity in your allocation algorithm. Specify precise ratios (50/50, 20/80, etc.) to align provider performance metrics with your business objectives and service level agreements.

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Personalized Scoring System

Create your own scoring criteria based on the delivery milestones that matter most to your business:

• Penalize late pickups
• Add consequences for inaccurate estimates (early or late)
• Define custom rules to measure provider performance your way

Under the Hood: Logistics Enhancements

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🕹️ Control

• Delivery pricing shown is now updated when fee will not be charged
• Enabled keyword search on the refunds page to easily locate specific requests
• CSV upload errors now shown as a banner in the portal for quick visibility

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🛒 Promise

• Shopfiy merchants can limit how far in the future customers can request a delivery

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📱 Engage

• Courier pickup ETA now visible in tracking link

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‍⚙️ Dispatch

• Add additional pickup time buffer by a configureable duration
• When dispatch fials, a specific failure reason is displayed in the portal
• Auto-reassignment upon cancellation is now conditional and will not be triggered based on specific cancellation reasons.

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‍📱 Engage

• Triggers now support API-driven notifications
• Create notification triggers based on specific events

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🤖 AI

• AI powered driver feedback report

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🕹️ Control

• Trigger notifications can now be directed to Zendesk & Pylon
• Provider and driver names remain visible when the details panel is closed
• Triggers have been enhanced to support the selection of multiple zones
• Improved UI is now live for the Report Incident page
• Define and add custom events through the Triggers system.
• Additional configuration options are now available for "Status Triggered Too Early" events

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🖥️ Platform

• Enhanced functionality added to the Update-job API
• GetZone API returns restrictions

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‍⚙️ Dispatch

• Dispatch strategies can be configured to auto-dispatch based on relative time to pickup
• Automations can be run after an order updates
• New webhook event for unassigned orders after optimization
• Create optimization automations for orders using specific tags.
• Automation available for events relative to drop-off time

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🕹️ Control

• The dispatch activity list now includes optimization strategy names for greater clarity.
• Open your favorites in a new tab from the sidebar
• Email order ingestion now displays actual email received
• POD view now includes the signatory_name field
• Actions taken by AI agents are now visible in the delivery timeline

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📱 Engage

• Shopify: Email Pickup order details directly to staff members
• Delivery tracking available in Shopify native emails

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🖥️ Platform

• Zip code-level analytics now available for providers
• Provider performance metrics now include delivery distance insights
• User roles now include a dedicated Billing Administrator role

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🤖 AI

• AI agents can send proof of delivery (POD) via SMS
• Trigger notifications can now support voice agents as a desitination

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🛒 Promise

• Blackout dates are now customizable in Shopify widget

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🚚 Fleet

• Optimization now limits vehicle selection to those with shift availability

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These UI updates bring a cleaner, more cohesive experience to the Nash Portal—aligning our brand and product design, improving navigation clarity, and giving key interfaces like tables, tabs, and settings more breathing room and usability. Faster, lighter, and more intuitive.

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Here's what's new and shiny:
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• Font across the board is updated to Host Grotesk
  • Not only does this look cleaner, it aligns both our brand and UI font for complete parity
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• Main navigation has a new design
  • Adjusted size, breathing room, etc. to the main navigation
  • New org switcher!
  • Moved the Create button to the bottom (priority is now main nav items)
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• Updated top bar area and tabs
  • The tab styles have been updated to a text + underline style
  • Buttons like filters, views, etc. are updated to a text only style
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• Table design updates
  • The tables themselves have increased breathing room
  • Updated a few UI components like the checkbox
  • Updated the coloring of subtexts for better scanning
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• Brand color
  • The brand color is now applied in a few more areas for a more customized feel
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• Settings
  • Removed the busy expanding settings menu and replaced with a dedicated menu

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These UI updates bring a cleaner, more cohesive experience to the Nash Portal—aligning our brand and product design, improving navigation clarity, and giving key interfaces like tables, tabs, and settings more breathing room and usability. Faster, lighter, and more intuitive.

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✍ Dispatch Planning

• Duplicate dispatch and optimization strategies
• Automation rules updated to include "not in" operator
• Added an inactive Automations Rule catalog for reactivation

🎨 UI

• Floating action bar added to Orders and Deliveries tabs
• Orders tab updated to display order counts for each delivery phase

🌐 API

• Reassign_Tasks added to API endpoints
• Create-or-update-order-by-external-id added to API endpoints

🤖 AI: AI agent available for calls regarding delivery status and refunds

👩‍👧 Hierarchy: Organization filter available in Analytics

🌎 Localization: Currency field optional in the order import flow

🚙 Nash TMS: Requires drivers to confirm pickup before releasing drop-off location

🚛 Provider Portal: Develop custom contract eligibility in the provider portal

🛍️ Shopify: Enable specific products for local delivery on designated days of the week

💨 Live Deliveries: Cancellation reason available on the All Tasks tab

💻 Nash Platform: Performance improvements for search speed and filters

🚙 Nash TMS: Add a vehicle name when creating fleet vehicles

🚙 Nash TMS: Push notification sent to drivers when an order is canceled

🚛 Provider Portal: Merchants tab shows organizations with access to provider

🎨 UI: Pin favorite pages onto your sidebar for easy access

🚚 Provider Management: Reference ID support added for Grubhub

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💨 Live Deliveries: Managing store locations is more efficient with pagination

💨 Live Deliveries: Barcode support has been integrated for GoPeople

🌎 Localization: When using multiple regions, country icons displayed in platform

✍ Dispatch Planning: The email field is now available in CSV uploads

✍ Dispatch Planning: ASAP orders auto-schedule for immediate pickup (Shopify)

✍ Dispatch Planning: Clear labels indicate the status of optimization processes

🚙 Nash TMS: The driver app now includes return task management

🚙 Nash TMS: A new form has been added to the Proof of Delivery process

🗞 Read More: On the Nash Help Center

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💨 Live Deliveries: Add custom events to the timeline from the delivery details page

💨 Live Deliveries: Relay jobs now display a Delivery Returned status

💨 Live Deliveries: DoorDash barcode timestamps are now visible in the timeline

👩‍👧Hierarchy: Child organizations can now be billed to the parent organization

📢 Webhooks: A new webhook event has been added for parking bay information

📦 Shipping: ZPL labels can now be previewed in the POD section

💵 Finance: (Beta) Invoice reconciliation tool available for Uber deliveries

🚙 Nash TMS: Vehicle information is no longer required to add a driver

🚙 Nash TMS: Organization selector added to the Nash driver application

🗞 Read More: On the Nash Help Center

🎨 UI: Nash portal redesign features new UI, colors, and mode

👩‍👧Hierarchy: Create a new child org from a template

🚚 Provider Management: View Hours of Operations on Provider Contracts

💨 Live Deliveries: Updated barcode scan status in the timeline (Uber)

💨 Live Deliveries: Confirmation required prior to deleting a custom view

📊 Analytics: Analytics page includes tooltips with data definitions

📊 Analytics: Batched route table includes total miles traveled

🌐 API: externalOrderId support added to all Orders API endpoints

📢 Webhooks: Added new refund created and updated webhook events

📦 Shipping: Manually consolidate individual shipping orders into a manifest

📦 Shipping: Convert ZPL documents into PNG labels

🗞 Read More: On the Nash Help Center

🤖 AI: Geolocation service validation powered by AI

• AI agent automatically validates delivery address using Google, Here, & AWS databases
• Agent selects the address that best matches the input, and updates if necessary
• Beta testers saw an 84% reduction in address parsing issues over first two weeks

✍ Dispatch Planning: Unassigned orders display in Optimization summary

🌎 Localization: New currency supported: UAE

💨 Live Deliveries: Delivery timeline now includes barcode scan timestamps

✍ Dispatch Planning: Ability to move/add a package to an internal batched order

📊 Analytics: Completed Delivery Report updated to include providerDeliveryId

✍ Dispatch Planning: Item dimensions added as an additional automation rule criteria

🚚 Provider Management: Roadie tracking links will no longer display driver contact information

✍ Dispatch Planning: Easily swap pickup/dropoff locations when creating delivery

🚛 Provider Portal: Provider opportunity table includes acceptance notes

💨 Live Deliveries: Batch/route pick-up location added to list view

🗞 Read More: On the Nash Help Center

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🤖 AI: Geolocation service validation powered by AI

• AI agent automatically validates delivery address using Google, Here, & AWS databases
• Agent selects the address that best matches the input, and updates if necessary
• Beta testers saw an 84% reduction in address parsing issues over first two weeks

✍ Dispatch Planning: Unassigned orders display in Optimization summary

🌎 Localization: New currency supported: UAE

💨 Live Deliveries: Delivery timeline now includes barcode scan timestamps

✍ Dispatch Planning: Ability to move/add a package to an internal batched order

📊 Analytics: Completed Delivery Report updated to include providerDeliveryId

✍ Dispatch Planning: Item dimensions added as an additional automation rule criteria

🚚 Provider Management: Roadie tracking links will no longer display driver contact information

✍ Dispatch Planning: Easily swap pickup/dropoff locations when creating delivery

🚛 Provider Portal: Provider opportunity table includes acceptance notes

💨 Live Deliveries: Batch/route pick-up location added to list view

🗞 Read More: On the Nash Help Center

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