How Felipe's Taqueria transformed their catering deliveries with Nash in 3 months
"Nash has been a game changer for us. They seamlessly handle the logistics of delivery, letting us focus on what we do best: providing great food and service to our customers.”
- Samantha Yarbrough, Catering & Events Manager at Felipe's Taqueria
Catering is an important part of Felipe's Taqueria’s business—a fast-casual Mexican restaurant with six locations across Louisiana, Florida, and Maryland.
When they first started offering catering delivery, Felipe’s could rely on in-house drivers. But once they started to expand, they had to start using third-party services like DoorDash and Uber Eats to scale their delivery operations.
This brought a few challenges. First, they had to manage each delivery provider individually. If one was unavailable or canceled, Felipe’s had to manually reassign to another fleet. Second, quality control was an issue with third-party fleets, and they had no good way to ensure that the driver assigned to deliver a catering order was highly rated.
Then a contact at Felipe's ordering solution platform of choice, Zuppler, recommended they try Nash. After a quick intro, demo, and onboarding process, their catering delivery operations completely transformed.
Nash helped Felipe's grow their catering delivery operations with better delivery provider availability, quality, and smart dispatching rules.
How Nash improved catering delivery operations at Felipe's Taqueria
Nash provided Felipe's with a customizable delivery platform that helped them simplify their operations and improve the reliability of their catering deliveries. With Nash, Felipe's has access to several delivery providers, including Uber Eats and DoorDash, only now at flat marketplace rates.
When selecting the best option for the delivery, Nash's dispatch strategy feature allows Felipe's to assign the most cost-effective and reliable delivery provider automatically. It is simple to use. If Felipe's chooses a dispatch strategy based on the lowest cost, Nash automatically selects a provider based on their fees and availability. Alternatively, they can use a ranked dispatch strategy to list all possible providers in order of preference. If Felipe’s top-ranked provider is available when the order comes in, they are selected automatically. If not, the order assigns to the next ranked provider, and so on.
Another key benefit of implementing Nash is the ability to track deliveries in one place, regardless of where the order came from or which provider is delivering it. And if a driver cancels or cuts it a bit too close to pickup time? No worries—Nash will automatically reassign to the next available provider without sacrificing the estimated delivery time that was sent to the customer.
Nash’s platform simplifies the delivery process and makes it easier for Felipe's to manage their operations and ensure that orders are delivered on time and to the correct location. If issues arise, Felipe's can lean on Nash's 24/7 customer service team to handle the problem and handle refund requests.
Now, Felipe’s has less of an operational burden and can focus on providing great food and atmosphere to their customers.
In the last three months, Nash has enabled the following for Felipe's:
Samantha Yarbrough, the Catering and Events Manager at Felipe's, said the partnership with Nash has been invaluable.
"Nash has been a game changer for us," she stated. They seamlessly handle the logistics of delivery, letting us focus on what we do best: providing great food and service to our customers.”
With Nash’s nationwide network of reliable and cost-effective delivery providers, Felipe's can seamlessly expand catering delivery to any new location. As Yarbrough, says, "The goal is to expand. With Nash in our corner, we’ll be able to get our delivery operations up and running wherever we go next.”