Latest Updates

🕹️ Control

• Enabled delivery detail updates for "Now" jobs post-dispatch

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⚙️ Dispatch

• Introduced triggers based on optimization outcome events

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🖥️ Platform

• Enhanced signature handling support for DoorDash deliveries

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📱 Engage

• Added ability to upload refund requests via CSV file

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🖥️ Platform

• Enhanced functionality added to the Update-job API
• GetZone API returns restrictions
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⚙️ Dispatch

• Add additional pickup time buffer by a configureable duration
• When dispatch fials, a specific failure reason is displayed in the portal

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‍📱 Engage

• Triggers now support API-driven notifications
• Create notification triggers based on specific events

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🕹️ Control

• Trigger notifications can now be directed to Zendesk
• Provider and driver names remain visible when the details panel is closed
• Triggers have been enhanced to support the selection of multiple zones

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🤖 AI

• AI powered driver feedback report

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🕹️ Control

• Improved UI is now live for the Report Incident page
• Define and add custom events through the Triggers system.
• Additional configuration options are now available for "Status Triggered Too Early" events

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⚙️ Dispatch

• Auto-reassignment upon cancellation is now conditional and will not be triggered based on specific cancellation reasons.

🕹️ Control

• POD view now includes the signatory_name field
• Actions taken by AI agents are now visible in the delivery timeline

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🤖 AI

• Trigger notifications can now support voice agents as a desitination  

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🚚 Fleet

• Optimization now limits vehicle selection to those with shift availability

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🖥️ Platform

• User roles now include a dedicated Billing Administrator role

⚙️ Dispatch

• Dispatch strategies can be configured to auto-dispatch based on relative time to pickup
• Automations can be run after an order updates
• New webhook event for unassigned orders after optimization
• Create optimization automations for orders using specific tags.
• Automation available for events relative to drop-off time

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🕹️ Control

• The dispatch activity list now includes optimization strategy names for greater clarity.
• Open your favorites in a new tab from the sidebar
• Email order ingestion now displays actual email received

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📱 Engage

• Shopify: Email Pickup order details directly to staff members
• Delivery tracking available in Shopify native emails

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🖥️ Platform

• Zip code-level analytics now available for providers
• Provider performance metrics now include delivery distance insights

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🤖 AI

• AI agents can send proof of delivery (POD) via SMS

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🛒 Promise

• Blackout dates are now customizable in Shopify widget

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These UI updates bring a cleaner, more cohesive experience to the Nash Portal—aligning our brand and product design, improving navigation clarity, and giving key interfaces like tables, tabs, and settings more breathing room and usability. Faster, lighter, and more intuitive.

✍ Dispatch Planning

• Duplicate dispatch and optimization strategies
• Automation rules updated to include "not in" operator
• Added an inactive Automations Rule catalog for reactivation

🎨 UI

• Floating action bar added to Orders and Deliveries tabs
• Orders tab updated to display order counts for each delivery phase

🌐 API

• Reassign_Tasks added to API endpoints
• Create-or-update-order-by-external-id added to API endpoints

🤖 AI: AI agent available for calls regarding delivery status and refunds

👩‍👧 Hierarchy: Organization filter available in Analytics

🌎 Localization: Currency field optional in the order import flow

🚙 Nash TMS: Requires drivers to confirm pickup before releasing drop-off location

🚛 Provider Portal: Develop custom contract eligibility in the provider portal

🛍️ Shopify: Enable specific products for local delivery on designated days of the week

💨 Live Deliveries: Cancellation reason available on the All Tasks tab

💻 Nash Platform: Performance improvements for search speed and filters

🚙 Nash TMS: Add a vehicle name when creating fleet vehicles

🚙 Nash TMS: Push notification sent to drivers when an order is canceled

🚛 Provider Portal: Merchants tab shows organizations with access to provider

🎨 UI: Pin favorite pages onto your sidebar for easy access

🚚 Provider Management: Reference ID support added for Grubhub

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💨 Live Deliveries: Cancellation reason available on the All Tasks tab

💻 Nash Platform: Performance improvements for search speed and filters

🚙 Nash TMS: Add a vehicle name when creating fleet vehicles

🚙 Nash TMS: Push notification sent to drivers when an order is canceled

🚛 Provider Portal: Merchants tab shows organizations with access to provider

🎨 UI: Pin favorite pages onto your sidebar for easy access

🚚 Provider Management: Reference ID support added for Grubhub

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💨 Live Deliveries: Managing store locations is more efficient with pagination

💨 Live Deliveries: Barcode support has been integrated for GoPeople

🌎 Localization: When using multiple regions, country icons displayed in platform

✍ Dispatch Planning: The email field is now available in CSV uploads

✍ Dispatch Planning: ASAP orders auto-schedule for immediate pickup (Shopify)

✍ Dispatch Planning: Clear labels indicate the status of optimization processes

🚙 Nash TMS: The driver app now includes return task management

🚙 Nash TMS: A new form has been added to the Proof of Delivery process

🗞 Read More: On the Nash Help Center

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💨 Live Deliveries: Add custom events to the timeline from the delivery details page

💨 Live Deliveries: Relay jobs now display a Delivery Returned status

💨 Live Deliveries: DoorDash barcode timestamps are now visible in the timeline

👩‍👧Hierarchy: Child organizations can now be billed to the parent organization

📢 Webhooks: A new webhook event has been added for parking bay information

📦 Shipping: ZPL labels can now be previewed in the POD section

💵 Finance: (Beta) Invoice reconciliation tool available for Uber deliveries

🚙 Nash TMS: Vehicle information is no longer required to add a driver

🚙 Nash TMS: Organization selector added to the Nash driver application

🗞 Read More: On the Nash Help Center

🎨 UI: Nash portal redesign features new UI, colors, and mode

👩‍👧Hierarchy: Create a new child org from a template

🚚 Provider Management: View Hours of Operations on Provider Contracts

💨 Live Deliveries: Updated barcode scan status in the timeline (Uber)

💨 Live Deliveries: Confirmation required prior to deleting a custom view

📊 Analytics: Analytics page includes tooltips with data definitions

📊 Analytics: Batched route table includes total miles traveled

🌐 API: externalOrderId support added to all Orders API endpoints

📢 Webhooks: Added new refund created and updated webhook events

📦 Shipping: Manually consolidate individual shipping orders into a manifest

📦 Shipping: Convert ZPL documents into PNG labels

🗞 Read More: On the Nash Help Center

🤖 AI: Geolocation service validation powered by AI

• AI agent automatically validates delivery address using Google, Here, & AWS databases
• Agent selects the address that best matches the input, and updates if necessary
• Beta testers saw an 84% reduction in address parsing issues over first two weeks

✍ Dispatch Planning: Unassigned orders display in Optimization summary

🌎 Localization: New currency supported: UAE

💨 Live Deliveries: Delivery timeline now includes barcode scan timestamps

✍ Dispatch Planning: Ability to move/add a package to an internal batched order

📊 Analytics: Completed Delivery Report updated to include providerDeliveryId

✍ Dispatch Planning: Item dimensions added as an additional automation rule criteria

🚚 Provider Management: Roadie tracking links will no longer display driver contact information

✍ Dispatch Planning: Easily swap pickup/dropoff locations when creating delivery

🚛 Provider Portal: Provider opportunity table includes acceptance notes

💨 Live Deliveries: Batch/route pick-up location added to list view

🗞 Read More: On the Nash Help Center

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🤖 AI: Geolocation service validation powered by AI

• AI agent automatically validates delivery address using Google, Here, & AWS databases
• Agent selects the address that best matches the input, and updates if necessary
• Beta testers saw an 84% reduction in address parsing issues over first two weeks

✍ Dispatch Planning: Unassigned orders display in Optimization summary

🌎 Localization: New currency supported: UAE

💨 Live Deliveries: Delivery timeline now includes barcode scan timestamps

✍ Dispatch Planning: Ability to move/add a package to an internal batched order

📊 Analytics: Completed Delivery Report updated to include providerDeliveryId

✍ Dispatch Planning: Item dimensions added as an additional automation rule criteria

🚚 Provider Management: Roadie tracking links will no longer display driver contact information

✍ Dispatch Planning: Easily swap pickup/dropoff locations when creating delivery

🚛 Provider Portal: Provider opportunity table includes acceptance notes

💨 Live Deliveries: Batch/route pick-up location added to list view

🗞 Read More: On the Nash Help Center

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